Reviews and replying to them
How reviews work, and what to do about a bad one.
Who can review
Anyone with an account, once per business. Reviews are read by a moderator before publication.
Replying
You can reply once to each review, publicly, under it. Replies are worth writing even when the review is good.
A bad review
You cannot delete it, and neither can we simply because you dislike it. What you can do is reply well — a calm, specific reply to a critical review reads better to a prospective customer than the review itself. Defensive replies do more damage than the original complaint.
Reporting a review
Report it if it is abusive, obviously fake, from a competitor, or about a different business. A moderator looks at it. "It is unfair" is not grounds on its own — genuine criticism stays up.